GUIDE
User Guide
Gifts
About gift wrapping
Gift wrapping and delivery bags are available for a fee. You can select the gift and set the shipping address etc. on the cart screen.
Please note that we do not accept separate deliveries of delivery notes and receipts to the orderer. Thank you for your understanding.
About gift wrapping
We apologize, but we do not provide gift wrapping services.
Membership registration related
About Membership Registration
You can purchase products at our online shop without registering as a member, but if you register as a member, you will be able to shop without having to enter your customer information the next time you shop, and you will also be able to purchase items from your past purchases. You can check your shopping history etc.
You can register by entering your customer information from "Create an Account" or from the purchase procedure screen after selecting a product.
※ドメイン指定受信等により店舗より送信されるメールが受信出来ない・迷惑メールフォルダへ入ってしまう場合がございます。「@f-divines.com」ドメインからのメールが受信できるよう設定をお願い致します。
Correcting registered information
You can check or change your membership registration details from ``Confirm Address'' under ``Account Details'' on My Page. Please note that we cannot accept changes by phone or email.
About withdrawal
We apologize for the inconvenience, but please enter the "name, email address, and phone number" you registered using the contact form, and then write "Request to delete member information" in the comment field before sending. We will delete it.
About payment
Payment method 1: Bank transfer
Bank transfer is only possible within Japan. Please pay by bank transfer within 7 days of placing your order. After payment, we will ship the product.
Please note that orders placed after 7 days will be automatically canceled.
Bank name: Rakuten Bank (0036)
Branch name: Second Sales Branch (252)
Account type: Regular
Account number: 7964302
Payment method 2: Credit card payment/online payment
Various credit card payments, Shop Pay, Apple Pay, and Google Pay are available.
About receipts
Please use the delivery note and receipt enclosed.
Please note that we do not issue handwritten receipts.
About consumption tax
The price shown includes tax.
Regarding delivery
Shipping time
• For credit card and online payments, orders placed before 12:00 noon will be shipped within 5 business days of the next business day.
• For bank transfers, payments confirmed by 12:00 noon will be shipped between the next business day and 5 business days.
Please note that we are closed on Saturdays, Sundays, and holidays, so they are not counted as business days.
(Example: Order at 13:00 on Friday (reception day is Monday) → Ships from Tuesday to Monday of the following week)
about shipping cost
Shipping is free within Japan.
Overseas shipping is currently being prepared.
About the carrier
• Within Japan, shipping will generally be via Yamato Transport.
If you wish to specify a time, you can choose from the following:
【in the morning】
[14:00-16:00]
[16:00-18:00]
[18:00-20:00]
[8pm - 9pm]
*Please note that depending on the region, weather, etc., we may not be able to accommodate your requested delivery date and time, and delivery may take longer than expected.
• If the overseas shipping destination is within the EU, the item will be shipped via French post.
Shipping to other regions is currently in preparation.
Delivery to hotels and other accommodations
We do not deliver to hotels or other accommodations as this may cause problems. note that.
About customs duties and VAT (value added tax)
・Shipping within Japan (shipped from Japan)
For domestic shipping, no customs duties will be charged. In addition, the consumption tax equivalent to VAT (value-added tax) is included in the product price.
There is no need to go through customs clearance or other procedures, so there are no additional costs.
-Delivery within the EU (shipped to France)
Since the item will be shipped within the EU, VAT (Value Added Tax) will be applied according to EU regulations. Normally, VAT is included in the product price, so there is no need to pay it separately.
In most cases, customs duties will not be incurred depending on the type and price of the products handled within the EU. Details will depend on the regulations of each country, but in most cases no additional customs duties will be imposed.
・Other notes Tax rates and customs regulations are subject to change without notice. For the latest information, please check the official websites of the customs offices and governments of each country, or contact our customer support.
Customs duties and taxes may vary depending on the shipping area and item. Please check before placing your order.
Returns and delivery issues
About returns
We cannot accept returns or exchanges due to customer reasons.
Please check before purchasing if the color is different or different from the image.
(If the color is different or different from the image, it will be the customer's responsibility)
We will accept returns or exchanges if a product different from the one you applied for is delivered, if there is a difference in quantity, if the product is damaged or soiled, or if we deem it appropriate.
First, please contact us by filling out the information below.
•Order number
Name
Address
• Product Name
• The condition of the product, such as damage or dirt
We will contact you by email with instructions on how to return the item, etc.
We will be responsible for the shipping charges for returns and exchanges due to product defects, etc. due to our responsibility.
If you would like to return or exchange an item, please contact us within 7 days after receiving the item.
Regarding damage during delivery
If there is an accident such as damage during delivery by courier, please do not throw away the outer cardboard and contact us.
We will send you a new product as soon as possible, and we will cover the shipping costs.
If the item is not received
If the item is returned to us due to the customer refusing to receive it or being absent, we will charge the return shipping fee.
FAQ
We have compiled a list of frequently asked questions. Please take a look so that you can use our products for a long time.
If you have any other questions, please feel free to contact us via the contact form.
Email related questions
Q: I haven't received any emails.
A. E-mails when registering as a member or accepting orders are automatically sent, so if you do not receive the e-mail, please check the following three points.
• Is it in your spam folder?
• 受信設定は「@f-divines.com」のドメインから受け取れるようになっていますか？
• Is the email address you entered correct?
＜Solution＞
• If you have registered as a member: Log in using the email address you entered and the password you set, and check that you have entered the correct email address from My Page. If you are unable to log in, please contact us by phone.
• If you have not registered as a member: If you would like to have the email resent, please contact us by phone.
Q. I would like to know how to set up domain-specific reception on my smartphone.
A. In recent years, there has been an increase in the number of cases in which emails are not being delivered to Gmail users.
Here we will introduce how to set up your carrier email.
*The setting method may differ depending on the device model. For more information, please refer to your device's manual or contact your mobile phone company.
【@f-divines.com】を設定してください。
•For those using docomo models
Scroll down on the "Email Settings" screen and select "Advanced Settings/Cancellation"
Enter your password on the "Confirm" screen and select "OK" (∗)
On the "Spam Mail Countermeasures" screen, select "Settings" under "Receive/Reject Settings" and select "Next"
Scroll down on the "Receive/Reject Settings" screen and select "Receive Settings"
入力欄の中に「@f-divines.com」を入力し、「登録」をクリック
*The default password is "0000". Or you may have inherited your i-mode password.
•For those using au models
Enter your 4-digit PIN code on the "Spam Filter" settings screen
Select "Advanced Settings"
Scroll down to the "Designated Reception List Settings" item, check "Set" and select "Next"
入力欄の中に「@f-divines.com」を入力し、「登録」を選択
The "Confirm Settings" screen will be displayed, so select "Register" again
• For those using SoftBank models
For email (i.softbank.jp)
Log in by entering your mobile phone number and password on the "My SoftBank" screen.
Select "Email (i)" under "Mail Settings"
Click the "Next" button on "Spam Blocking Settings"
Click the "Change" button in the "Allowed Recipients List"
Click "Add"
入力欄に「@f-divines.com」とそれぞれ入力し、「後方一致」にチェックを入れ、「設定」を選択
Q. I want to change my registered email address.
A. We apologize for the inconvenience, but please use the contact form to enter your ``registered name'', ``changed email address'', and ``registered phone number'', and then write ``request to change your email address'' in the comment field. Please send with a note. We will make the changes.
Shipping related questions
Q. I would like to change the shipping address.
A.Depending on the timing, the delivery process may already be in progress, so please be sure to call us instead of email to confirm.
In some cases, customers may be required to complete procedures with Yamato Transport.
Q. Can I ship overseas?
A. Currently we are unable to ship overseas.
In addition, orders that are expected to be shipped overseas, such as through overseas forwarding services or personal import agencies, may be canceled.
Q. Can you deliver to my hotel or event venue?
A. We do not deliver to hotels, event venues, etc. as this may cause trouble.
Additionally, if you specify delivery to a location other than the usual delivery address, such as your home, we will not be responsible for any problems such as non-delivery.
Payment related questions
Q. I made a purchase using my debit card, but I was charged twice.
A. Your debit card will be deducted immediately at the moment of the temporary sale (when you press the purchase button).
If any changes occur after purchase (change of product, addition of gift wrapping, correction of shipping charges, etc.) and we correct the amount, the amount may be temporarily doubled.
The amount debited before the correction will be treated as a cancellation and will be automatically refunded at a later date.
The timing of refunds will vary depending on the card company.
Q. I've already placed an order, but I'd like to change the payment method.
A. We apologize, but it is not possible to change the payment method. Please understand this before placing your order.
Q: Can I get a receipt?
A. Please use the delivery note and receipt enclosed.
We do not issue handwritten receipts.
Q. I would like to receive a statement of delivery and receipt for the gift that was sent directly.
A. We are very sorry, but we do not accept separate delivery of delivery notes and receipts. Thank you for your understanding.
Order related questions
Q. I would like to cancel my order/change the details of my order.
A. Basically, you cannot cancel or change your order after it has been placed. Please understand this before placing your order.
If you have any problems, please contact us by phone.
Q. Are there any security measures in place?
A. As a security measure, this site always uses encrypted communication using SSL to protect your personal information.
You can shop online with peace of mind.